FAQs
FREQUENTLY ASKED QUESTIONS

Our pricing is designed to suit your schedule, whether you’re moving on a weekday or weekend. All rates include GST and are charged in 15-minute increments after a minimum hourly charge. A 30-minute minimum is added to cover depot-to-depot travel from Milton.

• Monday to Friday: A 2-hour minimum applies, offering cost-effective options for weekday relocations.
• Saturday: Slightly higher rates with a 2-hour minimum to meet increased weekend demand.
• Sunday: A 3-hour minimum applies, reflecting the premium nature of weekend services.

Depot-to-depot travel is calculated at the same rate as the move and is also charged in 15-minute increments.

Included in our service are two professionally trained removalists and a fully equipped truck. We ensure our teams bring the highest level of industry experience and are fully insured, giving you peace of mind throughout your move.

We do not charge any extra fee with the exception of a heavy lift fee where appropriate – piano lift, pool table etc. You will be quoted this before the move unless the item was not mentioned when booking, so there are no surprises.

How long? How long is a piece of string? We go by this rule of thumb when planning at our end: 1 bedroom – 2 hours, 2 bedrooms – 4 hours, 3 bedrooms – 6 hours, all the while knowing full well that any number of issues or lack of issues mentioned above, can change the outcome. 

It is, however, a good place to start! This is why it is essential for us to ask essential questions when booking.

At Removalists on the Gold Coast, we move furniture for sure, but we also offer multiple drop off and- pickup options as you move you from home to home or office to office. We also offer tip runs, skip loading and dropping of pre-loved furniture to second hand centre or Lifeline centres so someone else can love it too.

We most certainly do and free of charge! This is all part of the service and is just part of the hourly rate.

If we drop any of your items or put a hole in your wall, then we will cover it.

What we do not cover:

• self-packed items (unless we drop the box),
• marble or glass tabletops/ bench tops in transit (potholes can be enough to shatter these,  

 despite being well packed),

• items damaged that are not reported in a timely manner (on the day or on site).
•  

N.B. It is best to be covered with accidental breakage insurance which is part of your contents insurance anyway.

Yes, we do! We often pack the day prior the move to allow for extra time if needed and to reduce the stress of the move. We can even deliver boxes and packing materials to your door one week prior so you can pack as you go and leave us with what is left, thus saving you money.

We often do INTERIM moves due to settlement date issues with people needing to be out of one home before being allowed into the next. Some people want the extra week to renovate before moving in, others do not have somewhere to go or have not signed off on their house build, house, or rental. This poses a real dilemma.

Storage is usually charged monthly, which can be expensive when you only need to store your goods for a few days. It also means double handling of goods. (Uplift, offload, storage upload and offload). Did you know that Removalists on the Gold Coast have a solution to this?

We can uplift your goods into a container and store the container in the depot for a day, a week or more. Here is the perfect solution to eliminate double handling of your furniture, the costs of double handling and storage!

You can make your move quicker by:

• self-packing
• moving as many of your items to a central and bottom floor location,
• making sure you are organised and fully packed before the boys arrive.
• If you encourage the boys to take a 5-minute pause from time to time, and provide them with water or similar refreshments, you will see a sharp return on your investment energy-wise, especially in the hotter months as well as working wonders for their morale.
• Knowing where you want things to go
• Marking boxes correctly with fragile stickers or room details
• Having fun with the team – leave the stress behind
• Organising lifts, loading bays etc. appropriately.

We work on a trust basis therefore there is no deposit to pay. You simply pay at the end by credit card, EFT or in cash. All that we ask in return, is that you let us know in advance if you need to cancel or postpone your move to allow us to refill the spot and not cancel work for the boys at the last minute.  Good humour and smiles are free of charge.