Removalists on the Gold Coast
Moving Terms & Conditions

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Moving Terms & Conditions

Details:

  • “Client” or “Clients” means the party entering into the agreement with GR-AU and includes the party to whom our quotation/invoice is addressed and the party whom the acceptance is signed and or has been issued these terms via their email address.
  • Removalists on the Gold Coast is a trading name of Removalists on the Gold Coast and is represented here, below as GR-AU.
  • “GR-AU” means Removalists on the Gold Coast AU.
  • “Goods” means furniture and other effects which are to be the subject of the service according to the locations stated on the client removal invoice/quotation.
  • “Third party property” means any physical structures which are to be the subject of the service according to the locations stated on the client removal invoice/quotation.
  • “Rates and Charges“ Our rates Monday to Friday are $199 per hour including GST (charged in 15-minute increments) with a 2-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel.
  • Our rates for Saturday are $229 per hour including GST (charged in 15-minute increments), with a 4-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel.
  • Our rates for Sunday are $259 per hour including GST (charged in 15-minute increments), with a 4-hour minimum charge plus a 30-minute minimum charge to cover depot-to-depot travel.
  • Included are 2 professionally trained removalists and a fully equipped truck. Should the move require additional movers this will be charged accordingly at $80 per hour per mover including GST. Depot travel is calculated at the same rate and is also charged in 15-minute increments.

These terms and conditions govern the insurance cover arrangement for goods and third-party property entered into between the Client and GR-AU in respect to the furniture removal job according to the locations stated on the Client removal invoice/quotation.

Terms and conditions of the insured goods and third-party property during the relocation process are legally binding according to the following conditions. Insurance and damages claims will not be deemed valid according to points 1, 2, 3, 4, 5, 6, 7, 8, 9, 10 as set out according to this document.

  1. GR-AU does not insure and are not liable for damages for contents of boxes or contents of sealed objects which have been packed by the client that may result in damage or loss. GR-AU does not insure and is not liable for contents that are obscured by any form of packaging that may result in damage or loss. These exclusions will apply throughout the entire relocation process according to the locations stated on the client removal invoice/quotation.
  2. GR-AU shall not bear any responsibility and the Client agrees GR-AU is not liable for loss or damage of any nature to goods or third-party property once the GR-AU removal team leaves the stated property/s according to the locations documented on the Clients removal invoice/quotation. It is the Clients entire responsibility to check the goods and third-party property for damages during and at the completion of the removal job and no such claims will be accepted past the completion of the removal job according to the locations documented on the Clients removal invoice/quotation.
  3. Excluded from any claims according to the locations documented on the client’s removal invoice/quotation to goods and third-party property are the following conditions: corrosion, contamination, deterioration, decay, infestation, mouldiness and electrical or mechanical derangement unless resulting from physical loss or evidence of physical damage of the property. As well as wear, tear, depreciation and loss or damage caused by or resulting from inherent brittleness or nature of the property.
  4. GR-AU do not insure and are not liable for damages to glass, marble or unboxed televisions whilst in transit (between pickup and destination) due to the fragile nature of these items and the risk due to motion. You will be required to sign off on these items before transit occurs.
  5. It is the Clients responsibility to account for delivery of all transported goods according to the locations documented on the client’s removal invoice. The client should take the initiative to inspect the removal vehicle at the completion of the removal job to ensure all goods have been removed and delivered according to the locations documented on the client’s removal invoice. Any claims made for missing items must be made prior to the removalists leaving either the pickup or delivery addresses.
  6. Excluded from any claims by the Client according to the locations documented on the Clients removal invoice relating to damage or staining to goods or third-party property that are affected or altered by water damage resulting from any occurrence that are related to but not limited to weather-related events and disconnection or re-connection of hose fittings and related appliance fittings.
  7. Disconnection of services – While all care is taken with the disconnection of appliances such as washing machines, dryers, fridges, freezers etc, it is the client’s full responsibility to check the physical disconnection of the appliances. As an example, it is the client’s responsibility to ensure that any taps or water connections are closed and not leaking prior to the removalists team departing the site at both the pickup and delivery locations. It is also the client’s responsibility to notify all relevant parties of any disconnections that have been performed.
  8. Electrical services – It is the client’s total responsibility to ensure that all electrical services, g., lights, power outlets etc are switched off prior to the removalists team departing the site at both the pickup and delivery locations.
  9. The vast majority of modern furniture is not designed to be dismantled & re assembled. For this very reason GR-AU will assist with this should it be necessary to move the item/items safely & efficiently. This will only be undertaken on the understanding whilst all care is taken with the furniture dismantle & then re assembly GR-AU shall not bear any responsibility and is not liable for any damage to any item that has been dismantled and or reassembled or for any damage it may have caused to third party property.
  10. Any claims relating to damages or loss must be documented on the Clients invoice with a clear description of the nature of damage or loss. The Client and a GR-AU representative must both sign the invoice to acknowledge the damages or loss in order for any such claim to be deemed valid according to the locations documented on the Clients removal invoice/quotation. Valid insurance claims may attract a $500.00 excess payable by the Client. Conditions apply.
  11. Heavy Lift – A heavy lift fee will be charged for any item over 120kg. A 2-man lift will be charged at $125, a 3-man lift at $180 and a 4-man lift at $250.
  12. Tolls – Long haul moves often incur toll fees. Occasionally, it may be preferable in a local move, depending on the time of day and location, to take the toll option if it shortens your move and reduces the risk of being caught in traffic. This would be discussed with you prior and would therefore incur a toll fee.
  • The Client agrees that by engaging Removalists on the Gold Coast the Client agrees with the terms and conditions of this document in its entirety.

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How Our Rates Work

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All rates include GST and are charged in 15-minute increments after a minimum hourly charge. A 30-minute minimum is added to cover depot-to-depot.

Monday to Friday: A 2-hour minimum applies, offering cost-effective options for weekday relocations.

Saturday: Slightly higher rates with a 2-hour minimum to meet increased weekend demand.

Sunday: A 3-hour minimum applies, reflecting the premium nature of weekend services.

Depot-to-depot travel is calculated at the same rate as the move and is also charged in 15-minute increments.

Included in our service are two professionally trained removalists and a fully equipped truck. We ensure our teams bring the highest level of industry experience and are fully insured, giving you peace of mind throughout your move.

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Contact us here at Removalists on the Gold Coast, Gold Coast Removals