Removalists on the Gold Coast
Privacy Policy

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Privacy Policy

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Removalists on the Gold Coast respects your rights. Your right to privacy and security when it comes to your Personal Data and other sensitive information.

We respect your right to know what data we collect, how we collect it, what we do with it and your right to choose.

This document outlines how we use and protect your personal information and how you can have your say regarding this.

As an Australian based company, we are required to comply with the Australian Privacy act 1988 and any updates that may be legislated to the act. As the internet is a global community and the rest of the globe is working towards international compliancy, we have made the decision to go further than the Australian Regulations require and to extend our policies to, where possible, comply with the General Data Protection Regulations (GDPR) as regulated in the European Union (EU).

Privacy policy quick reference guide​

Do you accept this privacy policy. YES/NO? We strongly recommend that you read these terms and conditions fully before making you decision to agree or disagree.
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Website Visitors

non-personally-identifying information

Removalists on the Gold Coast as do the majority of websites, collect non-personally-identifying information from their Website Visitors, of the type that web browsers and servers record and supply. These are such things as your browser type, the language you speak and use, time and date that you visit our site, and which pages you visit. The referring website, such as Google, Bing or any third-party websites is also collected and supplied by the servers and browsers.

From time to time this non-personally-identifying information may be released and share with trusted third-party partners for reports and other information gathering processes in an effort to improve the visitors’ experiences on our website with future upgrades and functions.

This non-personally-identifying information is classed as essential to the operation and functionality of our website. Without it, it would not be possible to serve up to you, a complete and operational website to serve your needs. Rest assured, we cannot identify “real people” from this data.

Potentially Personally-identifying information

Removalists on the Gold Coast also collects Potentially Personally-identifying information such as Internet Protocol (IP) addresses and other identifying information to enable us to serve up to you a better user experience and to help improve our website for you and future website visitors.

Removalists on the Gold Coast does NOT use this information to identify our website visitors/users other than in the ways listed below.

Collection of Personally-Identifiable Information

We here at Removalists on the Gold Coast only have access to your personally-identifiable information, other than IP Addresses, when you, the User supply such information by way of completing a “form” or sending us an “email” or opting into a “promotion” or other types of activity where the user supplies us such information or has any other voluntary interaction with us. The amount and type of information collected and stored is dependent on the type of interaction the visitor/user engages in.

All such information collected by Removalists on the Gold Coast will always be handled and stored in the most safe and secure way in accordance with the current legal guidelines and regulations.

Personally-Identifiable Information and how it is protected

Removalists on the Gold Coast discloses your Personally-Identifiable Information only to our Administrators, all based here in Australia and to our trusted third-party partners who have proven that they are compliant with all current legal guidelines and regulations.

Your Personally-Identifiable Information is stored and protected on our secure servers or the secure servers of our trusted third-party partners and regular security and maintenance checking occurs to ensure that these servers stay up to date with the latest technologies.

Removalists on the Gold Coast does NOT and will NOT supply, sell, swap or exchange your Personally-Identifiable Information to anyone. Your Personally-Identifiable Information may from time to time be supplied to other parties when we are required to by law or when [Website /business Name] believes in good faith that supplying such information is being done to protect Removalists on the Gold Coast, our trusted third-party partners or the public in general.

If you agree we may, from time to time, contact you, usually by email to inform you of appropriate promotions and developments concerning our site and services or to request either general or specific feedback from you.

Removalists on the Gold Coast hate spam as we are sure you do too. Therefore, we will not contact you very often other than in response to a request form you to do so. Furthermore, you will be able easily “unsubscribe” to any contact strings at every stage of contact.

Use of Cookies

Removalists on the Gold Coast uses cookies for the collection of information in regard to how our visitors use our website. This information is used to track which pages you visit and for how long, what you clicked on and other details regarding your use of our website. This is done to enable us to improve the User Experience on our site.

Removalists on the Gold Coast requests that when you first visit our site, that you choose what level of cookie use you consent to us using to collect your data. Once you have made this choice our website will remember your choices and respect them.

Our system will periodically ask you to re-consent to your data collection as regulated by law. This is usually, but not always, every 60-90 days.

Third Party Links

In an effort to increase your User Experience on our website and to occasionally recommend other services and to sometimes supply you with value added content, we occasionally place third party links within the content of our website.

Where possible the destination of these third-party links has been checked for GDPR/APP Compliancy but at no point do we offer any guarantee of this. We recommend that when visiting these third parties, that users should take the time to read their “Privacy & Cookie” policies and their “Terms and Conditions”

Trusted Third Party Partners

Removalists on the Gold Coast partners with Trusted Third-Party Partners to facilitate some functionalities within our site. We only partner with recognised third parties that have satisfied us that they are compliant with all relative current legal guidelines and regulations.

These Trusted Third-Party Partners are:

  • Urban Island Enterprises Pty Ltd
  • Google LLC
  • Mailchimp
  • Arrested Graphics and Web Solutions
  • Facebook
  • Twitter
  • Ultimate GDPR
  • Wordfence Security
  • UpdraftPlus
  • Perfmatters LLC
How we use your Personal Information

The personal Information/data we collect from you is used in several ways but always in accordance with the current relative legislations and guidelines.

What Legal Grounds relate to the processing of Personal Information.

Although there many different Legal Grounds for personal Data Processing, the 3 Legal Grounds that relate to your personal data and the processing by Removalists on the Gold Coast are:

  • The Legitimate Interests in the effective delivery of services and information to our Users

  • Explicit Consent given by our Users

  • Legal Obligations as required by legislation and relative Laws.

Your Rights Concerning Your Personal Information

Personal Data collected, Stored and Processed by Removalists on the Gold Coast remains the property of the User from whom it was collected and as such the User has the right to request a copy of this information. Removalists on the Gold Coast is required to supply this information in a timely manner by way of a secured process that insures it is only supplied to the User to which it belongs.

To request your data please 

Personal Data Rectification

Removalists on the Gold Coast has a responsibility to ensure that any data collected, stored or processed is correct. If a User finds an error in any of their Data stored by Removalists on the Gold Coast the User has the right to request that the data be corrected.

To request the correction of your data please 

Your Right to be Forgotten

Removalists on the Gold Coast is obligated to respect a User’s Right to be Forgotten. If a User requests that their data collected, stored and processed by us, be deleted we are obliged to comply within a reasonable time.

To request the deletion of your personal information please 

Data Retention Time

Personal information collected by Removalists on the Gold Coast is only kept for the appropriate time required for the purpose for which the user has given consent or for the period required by any governing laws under the “Legal Obligations” Legal Grounds rules.

Personal Data Breach

Although every effort is made to protect both the users’ personal information as well as Removalists on the Gold Coast the possibility of a “Data Breach” is always there. Under legislation Removalists on the Gold Coast is required to notify the Government Controlling Body and the relevant User if such a breach occurs. This notification must be actioned within 21 days of a breach occurring.

Your right to lodge a complaint

As the owner of your personal information you have the right to lodge a complaint if you feel that Removalists on the Gold Coast has collected, stored or processed your personal information in a way that breaches the relevant legislations and guidelines.

The process to action a compliant is to firstly contact Removalists on the Gold Coast by email [ email here]. If Removalists on the Gold Coast does not satisfy you with the responding actions taken you can then contact the governing body as detailed below:

Office of Privacy Commissioner
GPO Box 5218
Sydney NSW 2001
Email: privacy@privacy.gov.au
Website: https://www.oaic.gov.au/privacy/privacy-complaints

Changes to our Privacy Policy

Removalists on the Gold Coast suggests that Users frequently check our Privacy Policy and other documentation such as our “Cookie Policy” and “Terms and Conditions” for updates and changes.

Removalists on the Gold Coast reserves the right to action such updates as required by Government Legislation and other governing laws.

Contact Details

Please feel free to contact us if you require anymore information concerning this privacy policy by emailing admin@removalistsonthegoldcoast.com.au

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Office Hours

  • Mon - Fri: - 7:30am - 5:30pm
  • Saturday: - 8:00am - 4:00pm
  • Sunday: - closed
  • Pub Hols: - closed

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How Our Rates Work

One of our helpful team members will contact you shortly. (during office hours) 

All rates include GST and are charged in 15-minute increments after a minimum hourly charge. A 30-minute minimum is added to cover depot-to-depot.

Monday to Friday: A 2-hour minimum applies, offering cost-effective options for weekday relocations.

Saturday: Slightly higher rates with a 2-hour minimum to meet increased weekend demand.

Sunday: A 3-hour minimum applies, reflecting the premium nature of weekend services.

Depot-to-depot travel is calculated at the same rate as the move and is also charged in 15-minute increments.

Included in our service are two professionally trained removalists and a fully equipped truck. We ensure our teams bring the highest level of industry experience and are fully insured, giving you peace of mind throughout your move.

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Contact us here at Removalists on the Gold Coast, Gold Coast Removals